Napatech, the leading provider of reconfigurable computing platforms, announced the availability of Link-Assure, a premium professional services offering that supports an always-on, always-available connectivity model for its FPGA-based SmartNICs.
Designed for data center operators in cloud, telecommunications, enterprise and government networks, the offering delivers advanced professional and support solutions to meet the most demanding uptime requirements of networks supporting real-time, business- and mission-critical applications and services.
In response to market need, Link-Assure premium professional services feature 24×7 access to technical support for case submissions, 8×5 in-region phone support, and global depots serving major IT cities and regions for parts sparing and next-business-day replacement.
The new service was designed explicitly for a tier-1 cloud data center operator for a global social media platform that is in its third year of deploying Napatech SmartNIC hardware and software to accelerate cybersecurity applications. It is also designed for an enterprise data center customer in international banking and finance in its first year of SmartNIC deployments for regulatory and compliance applications.
Jarrod J.S. Siket, chief marketing officer, Napatech, said “SmartNICs are mainstream, and mainstream often means mission critical. Zero downtime requires active, in-region depots with expert IT resources for sparing and installation within 24 hours. We are pleased that our premium professional services offering has been able to meet the most demanding requirements of hyperscale data center network operators in diverse markets such as global social media and international banking and finance. This positive reception spurs us on as we continue innovative new ways to serve our growing customer base.”
To fulfill parts of the service, Napatech has extended their existing partnership with Global Convergence (GCI), a recognized leader in delivering world-class services for their partners’ global customers who require proven IT expertise and service delivery capabilities for complex, geographically-dispersed networks.
Jim Bradshaw, chairman and chief executive officer, GCI, said “Napatech has been a trusted partner since we began our value-added distribution and reseller relationship, and we are pleased that our shared success has resulted in the expansion of our business to support their premium professional services offering. With physical depots and skilled IT resources to service every major continent and tech hub, GCI is ideally suited to support Napatech and their tier-1 hyperscale data center customers.”